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Returns & Replacements

Cancellation Policy

Orders cancelled before goods have been disptached will be refunded in full including transit costs. Any goods that have been dispatched and are already in transit (or have been delivered) will be refunded at the retail price less any shipping costs.

Returns & Refunds

Should any item/s be damaged in any way during transit from to your delivery address, please refuse to accept delivery of the entire or damaged part/s of the consignment. The carrier will automatically return the relevant item/s to our warehouse completely free of charge. Within 48 working hours, we will either replace the consignment (or the damaged part/s of it) or issue a full refund for the returned item/s. All online, mail and telephone orders are protected by the Distance Selling Regulations which allow you to cancel a purchase within 14 working days from day you receive the item/s. 

No grass seed returns will be accepted after the 14 day period from point of purchase.

Please note, we reserve the right not to fund the cost of returning any item/s of correct orders which have been accepted, signed for and then subsequently cancelled.